At Brina Girlz Kloset customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, so we’ve made our refund and return process as straightforward as possible.
If you’re not completely satisfied with your purchase, you may be eligible for a refund or store credit, subject to the conditions below.
Return Eligibility
To qualify for a return, items must be unused, in the same condition you received them, and returned in their original packaging. Returns must be initiated within 7 days of delivery.
Non-Returnable Items
Please note that all sale items and purchases made using a gift card are final and cannot be returned or exchanged.
Due to health and safety protocols related to COVID-19, we are not offering exchanges on any items at this time.
How to Initiate a Return
To start a return, please contact our support team at [support email or contact link] with your order details. Once your return is approved, we’ll provide you with instructions on how to send your item back.
Refunds and Store Credit
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method or a store credit will be applied to your account, depending on your preference.
Thank you for shopping with us. If you have any questions, don’t hesitate to reach out—we’re here to help.